1. Services Covered:
These Terms and Conditions apply to all services provided by Vleafy Technologies Private Limited, including:
• WhatsApp Business API, RCS, SMS, Messenger, Instagram Messages, Voice, WhatsApp Payments, E-Commerce, CRM, and Automation services
• Digital marketing and performance marketing
• AI Agent development
• Website chatbots and customer service automation
By using our services, you agree to these terms.
2. Acceptance of Terms:
By accessing or using Vleafy Technologies Private Limited’ services, you confirm that you agree to be bound by these terms and conditions. These terms are subject to updates, and changes will be posted on our website with an effective date. Your continued use of our services implies acceptance of any changes made.
3. Payments and Billing:
• All payments for services are collected prepaid, unless explicitly stated otherwise.
• For postpaid services, payment must be made within 30 days of the invoice being issued. Failure to pay may result in suspension of services or deletion of the account.
• Vleafy Technologies Private Limited reserves the right to stop service and restrict access to data until all dues are cleared.
• Payment information is processed securely, and Vleafy Technologies Private Limited does not retain payment card details.
4. Refund Policy:
No refunds are offered for services rendered. We recommend customers take advantage of demos before committing to paid plans.
5. Data Use and Access:
• Customer data remains under the customer’s control.
We do not access or share customer data unless:
– It is required for technical troubleshooting or improvements.
– The customer explicitly requests third-party integrations.
– It is legally required for compliance with law enforcement.
• Vleafy Technologies Private Limited does not sell customer data.
• We reserve the right to withhold access to data or suspend accounts in the event of overdue payments.
6. Data Security and Liability:
• We take all reasonable steps to protect customer data through SSL encryption and TLS protocols.
• However, Vleafy Technologies Private Limited cannot guarantee 100% security due to factors beyond our control, including:
– Technical failures
– Data breaches
– Natural disasters
• In case of data or security loss, while we strive to provide uninterrupted services, we are not liable for any data loss or financial losses caused by these issues.
7. Service Suspension and Termination:
• Vleafy Technologies Private Limited reserves the right to suspend or terminate any service for non-compliance with these terms.
• Accounts with unpaid invoices or violations of terms may be suspended or deleted, with data access withheld until the issue is resolved.
8. Intellectual Property:
• The Vleafy Technologies Private Limited name, logo, and all related branding elements are registered trademarks. Unauthorized use of these elements is strictly prohibited.
• Any use of Vleafy Technologies Private Limited’ brand assets must be approved in writing by the company.
9. Data Transfer and Retention:
• Customer data is stored as long as the service agreement is active. Upon request, we can transfer data that is stored with us.
• In the case of outstanding dues, we reserve the right to withhold data until the customer clears all financial obligations.
• Data is deleted upon customer request, unless required for legal compliance.
10. Third-Party Integrations:
We offer integrations with third-party platforms. When using such integrations, the customer agrees to share data with these platforms, and Vleafy Technologies Private Limited is not liable for their data policies.
11. Changes to Terms:
These terms may be updated periodically. We will notify you of any changes via our website. Continued use of our services after changes have been made constitutes acceptance of the updated terms.
12. Contact for Queries:
For any queries or issues regarding these Terms & Conditions, please contact us at [email protected].
